• 목록
• 답변
• 글쓰기
• 게시판 리스트 옵션
  • 수정
  • 삭제

Running effective post-event evaluations with temporary catering staff agency staff is crucial for ongoing improvement and service excellence

Schedule the review within 24 to 48 hours after the event while recollections are vivid and accurate

Bring together all personnel—managers, chefs, servers, runners, and back-of-house staff—for a focused, organized feedback session

Foster a non-judgmental space that encourages candid input, free from blame or retribution

Start with positive reinforcement by highlighting successes

Praise specific contributions—whether it was a server who managed an unexpected rush or a cook who prepped ahead of schedule

This builds morale and encourages participation

Then move into areas that could be improved

Avoid broad complaints—instead, point to precise incidents

For instance, instead of saying service was slow, note that the third station ran out of napkins during peak hours, causing a five minute delay

Ask open ended questions like what obstacles they faced, what resources were missing, and what could have been done differently

Valuing input across all levels yields deeper insights

Servers, bussers, and runners may identify hidden delays that management didn’t perceive

Assign a neutral observer to document responses, or deploy a collaborative online form accessible to all

Assess whether staffing matched demand, equipment functioned reliably, timing was on point, and communication channels stayed clear

Check if radios had clear reception, menus matched what was served, and prep schedules allowed for smooth transitions

Analyze discrepancies between forecast and execution

Look for patterns across multiple events to identify recurring issues

Client and venue perspectives often reveal blind spots in your own evaluation

They may notice things your team took for granted

Invite candid feedback by asking: What surprised you? What did you love? What would help you recommend us again?

This helps align your team’s performance with client expectations

Distill feedback into actionable priorities with responsible parties

Designate owners: Who ensures the ice machine gets repaired? Who revises the pre-event checklist?

Set deadlines and check in later to ensure changes are implemented

Finally, document everything in a simple report that can be referenced for future events

Balance brevity with enough context so newcomers understand what went wrong—and right—before

The aim is evolution, not instant mastery

When learning becomes routine, even new hires contribute to higher-quality events